FAQ
Frequently Asked Questions
Find answers to the most common questions about shopping at The Boost.
Shipping & Delivery
How long does shipping take?
Delivery typically takes 10–20 business days to most EU countries. Orders are processed within 1–3 business days after payment confirmation. You will receive a shipping confirmation email with tracking details once your order is on its way.
Is shipping free?
Yes! We offer free shipping on all orders within the European Union. There are no hidden fees or surprise charges at checkout. The price you see is the price you pay.
Do you ship to my country?
We ship to all 27 EU member states, including Germany, France, Italy, Spain, Netherlands, Austria, Belgium, Poland, Sweden, Denmark, Finland, Ireland, Portugal, Greece, Czech Republic, and more. If your country is in the EU, we've got you covered.
How can I track my order?
Once your order ships, you will receive a tracking number via email. You can use this number to follow your package in real time. Please allow 2–3 days after dispatch for tracking information to update in the carrier's system.
Payment & Pricing
What payment methods do you accept?
We accept a wide range of secure payment methods:
- Credit/Debit Cards: Visa, Mastercard
- Digital Wallets: PayPal, Apple Pay, Google Pay
- Buy Now, Pay Later: Klarna
All transactions are processed through secure, encrypted payment gateways to protect your financial information.
Are prices including VAT?
Yes, all prices shown on our store include VAT. For orders within the EU, there are no additional taxes, customs duties, or import fees. What you see at checkout is the final amount you will be charged.
Returns & Refunds
What is your return policy?
You have 14 days from receiving your order to request a return. The item must be unused, in its original packaging, and in the same condition you received it. Please see our Right of Withdrawal page for full details and conditions.
How do I return a product?
Returning a product is simple:
- Email us at contact@theboost.store with your order number and reason for return.
- Our team will review your request and provide return instructions within 24 hours.
- Ship the item back following the provided instructions.
- Once we receive and inspect the item, your refund will be processed.
When will I receive my refund?
Refunds are processed within 14 days of receiving the returned item. The refund will be issued to your original payment method. Please note that depending on your bank or payment provider, it may take an additional 3–5 business days for the refund to appear in your account.
Customer Support
How can I contact customer support?
We are here to help! You can reach our customer support team by email:
We typically respond within 24 hours on business days. For faster resolution, please include your order number and a detailed description of your question or issue.
Still have questions? Don't hesitate to reach out at contact@theboost.store